| Region: 1 |
| Industry: Business Management and Administration |
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Program Name: Customer Service Training |
| Agency: CARA |
Career Information: Information about this career
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Background Check: Must not be a registered sex offender, Must NOT have a violent felony conviction
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| Description: Participants selecting this training course will have options including Cara's Classic program or our South Side Campus program, with additional training in this field. Cara Classic, a full-time program, is the path for you if you have been out of the workplace for a while or could benefit from additional practice and a guided pathway to ensure your long-term success on the job. We liken the Cara experience to a simulated workplace where, in addition to skill-building coursework, you will also have a coach, a team of peers, and a set of responsibilities to get done just as you would on a job. Our classes include everything from basic computer skills and interviewing competency to how to shine in your service to a customer. All throughout your experience at Cara you will also have a dedicated coach to block and tackle challenges that may come up in life while you’re in the program, as well as to help take classroom learnings and actively apply them to your daily life. You will meet some amazing people and be part of a strong community where we have each other’s backs and help lift each other up so we all succeed. Our South Side campus offers a flexible, workshop based training model.
Cara is a National Retail Foundation Approved Site for Customer Service Training, offering courses leading to the nationally-recognized Customer Service and Sales certification. Additionally, we work with the Rebuilding Exchange to provide a retail and customer-service related training. This opportunity includes on the job training and work experience. Cara also offers a Customer Service and Prepared Foods Training opportunity through Whole Foods, a national grocery chain.
Cara's Classic Training program is at 237 S Desplaines. Attendance is required M-Th from 8:30am- 5:00pm.
Cara's South Side Campus is located at 4655 S King Drive. It is open from Monday-Friday and offers flexible scheduling options.
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| Length of Training (The length of your training may be longer if you need classes to improve your math or reading skills.): 4 weeks |
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How Program is Offered: Classroom Instruction, Labs, Day Classes, On-the-Job Training/Apprenticeship, Work Experience
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Pre-requisites:
- Math: < 8th Grade
- Reading: < 8th Grade
- Degree: N/A
- Language: Fluent English
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| Remediation / Bridge Program: Yes |
| Goals: Credential, Certificate of Completion, Industry Recgonized Credential/Certification |
| What is the minimum drug test requirement for participants?Must be drug free for at least 30 days prior to the time they submit their EPIC application. |
| Can the participant have more than 3 tickets in 3 years? Yes |
| Is a valid drivers license required? No |
| Vision Requirement: Vision is not required. |
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Which tests are participants required to pass? Drug Test
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| Lifting Requirement: Less Than 25 pounds |
| Standing Requirement: Less Than 2 hours |
| Required to sit for long periods? Yes, but they can get up and move around from time to time. |
| Age Range: 18-65 |
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Appearance Requirement:
No appearance requirements
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Taste/Smell Requirement:
No taste or smell requirements
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Language:
English
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