Back to WIOA ePolicy HomeGeneral Follow-Up Services
Chapter: 4 Section: 6Effective Date: 6/18/2020
Expiration Date: Continuing
Published Date: 8/27/2026 11:33:43 AM
Status: Current
Version: 10
Tags: Adult, Career Services, Adult, Dislocated Worker, Youth, Dislocated Worker, Exit, Youth, Supportive Services, Follow-Up, One-Stop
- Follow-up is an important responsibility of a Career Planner because it supports customer success and helps meet workforce program performance goals. Follow-up services provided after employment or education placement help improve retention, address challenges, and support long-term success. These services are a required part of the program and do not change a customer’s exit date or cause re-enrollment.
- Career Planners must set expectations for follow-up at enrollment and work with customers to determine appropriate services based on customer needs. Follow-up services may vary in type, intensity, and duration and should be based on an evaluation of what the customer needs to remain successful.
- Follow-up activities focus on helping adults and dislocated workers retain employment and may include workplace counseling, resolving job-related issues, connecting customers to resources, or providing information about advancement or education opportunities. For youth customers, follow-up services are required and critical for supporting success in employment or postsecondary education and may include adult mentoring, supportive services, financial literacy, and career guidance.
- Career planners should reference the Workforce Innovation and Opportunity Act (WIOA) Title I Services Matrix to learn the allowable follow-up activities and differentiate follow-up activities from other types of program services.
- All follow-up activities must be accurately documented in the Illinois Workforce Development System (IWDS) 2.0, which supports enhanced follow-up reporting and allows Career Planners to clearly record the services provided to the customer.
Follow-Up - Suggested Questions to Ask
WIOA Section 129 - Use of funds for youth workforce investment activities
WIOA Section 134 - Adult and Dislocated Worker Employment and Training Activities, Use of funds
WIOA Final Rules, Part 681, Subpart C - Youth program design, elements, and parameters
WIOA Final Rules, Part 680, Subpart A - Delivery of Adult and Dislocated Worker Activities
USDOL Training and Employment Guidance Letter (TEGL) No. 21-16, Third Workforce Innovation and Opportunity Act (WIOA) Title I Youth Formula Program Guidance (March 2, 2017)
USDOL Training and Employment Guidance Letter (TEGL) No. 19-16, Guidance on Services provided through the Adult and Dislocated Worker Programs under the Workforce Innovation and Opportunity Act (WIOA) and the Wagner-Peyser Act Employment Service (ES), as amended by title III of WIOA, and for Implementation of the WIOA Final Rules (March 01, 2017)
USDOL Training and Employment Guidance Letter (TEGL) No. 10-16 Change 3, Performance Accountability Guidance for Workforce Innovation and Opportunity Act (WIOA) Core Programs (June 11, 2024)
