This policy sets forth the procedures to be followed at the local and state levels regarding complaints and grievances that may occur during the administration of any Workforce Innovation and Opportunity Act (WIOA) funded and related activities. These procedures will outline the receipt, review, and resolution of the complaints and grievances. The policy also requires each Local Workforce Innovation Board (LWIB) to develop and maintain a procedure for complaints and grievances from participants and other interested parties as they pertain to WIOA Title IB services and benefits.
USDOL Training and Employment Guidance Letter (TEGL) No. 15-23, Employment and Training Administration Recipient Responsibilities for Reporting Instances of Suspected Fraud, Program Abuse, and Criminal Conduct (June 11, 2024)