Policy Chapters and Sections

One-Stop Delivery System Under WIOA

Chapter: 1 Section: 12
Effective Date: 7/1/2018
Expiration Date: Continuing
Published Date: 6/30/2021 9:46:10 AM
Status: Current
Version: 2

Tags: One-Stop, Governance, Services

Local Workforce Innovation Boards (LWIBs) must establish a one-stop delivery system to implement the operational requirements of the Workforce Innovation and Opportunity Act (WIOA).  The vision for the one-stop delivery system is to align a wide range of publicly- or privately-funded education, employment, and training programs, while also providing high-quality customer service to all job seekers, workers, and businesses. 

WIOA reinforces the partnerships and strategies necessary for one-stop centers to provide all job seekers and workers with high quality career, training, and supportive services needed to obtain and maintain good jobs.  Such strategies help businesses find skilled workers and access other human resource assistance to meet their current workforce needs.

The management of the one-stop delivery system is the shared responsibility of States, LWIBs, chief elected officials (CEOs), core and required one-stop partners, one-stop operators, and service providers. The one-stop delivery system in Illinois includes six (6) core and ten (10) required programs as well as additional partners identified in WIOA under Section 121(b).

Illinois’ one-stop centers carry the dual brand as Illinois workNet® centers and the federal network of American Job Centers (AJCs).  These centers are part of a single integrated system providing services in-person and via technology to business and individual customers.

This policy describes the various components of Illinois’ local one-stop delivery systems and considerations for designation by the local partners in developing a system to meet WIOA customer needs.


WIOA Section 121 - Establishment of one-stop delivery system

WIOA Section 188 - Administration, Nondiscrimination

WIOA Final Rules, Part 678, Subpart A - General description of the one-stop delivery system

WIOA Final Rules, Part 678, Subpart B - One-stop partners and the responsibilities of partners

WIOA Final Rules, Part 678, Subpart C - Memorandum of understanding for the one-stop delivery system

WIOA Final Rules, Part 678, Subpart D - One-stop operators

WIOA Final Rules, Part 678, Subpart E - One-stop operating costs

WIOA Final Rules, Part 678, Subpart F - One-stop certification

WIOA Final Rules, Part 678, Subpart G - Common identifier

WIOA Final Rules, Part 680, Subpart B - Training services

WIOA Section 134 - Adult and Dislocated Worker Employment and Training Activities, Use of funds

USDOL Training and Employment Guidance Letter (TEGL) No. 16-16, One-Stop Operations Guidance for the American Job Center Network(January18, 2017)

USDOL Training and Employment Guidance Letter (TEGL) No. 04-15, Vision for the One-Stop Delivery System under the Workforce Innovation and Opportunity Act (WIOA) (August13, 2015)

USDOL Training and Employment Guidance Letter (TEGL) No. 17-16, Infrastructure Funding of the One-Stop Delivery System (January18, 2017)

No Forms & Instructions Found