Policy Chapters and Sections

Service Integration Definition

Chapter: 1 Section: 13.2
Effective Date: 1/1/2019
Expiration Date: Continuing
Published Date: 11/29/2023 2:49:05 PM
Status: Current
Version: 2

Tags: One-Stop, LWIBs, Training, Supportive Services, Service Integration, MOU, Career Services, Governance

  1. The Illinois Workforce Development Board (IWIB) defines service integration as a combination of strategies to align and simplify access to one-stop center services and supports for employers, job seekers, and system customers with the goal of providing the best experience possible.  Service integration may occur across entities delivering specific services or programs, across time as customer needs change, or both.