Policy Chapters and Sections

Service Integration Implementation

Chapter: 1 Section: 13.5
Effective Date: 1/1/2019
Expiration Date: Continuing
Published Date: 11/29/2023 2:49:58 PM
Status: Current
Version: 2

Tags: One-Stop, LWIBs, Training, Supportive Services, MOU, Career Services, Service Integration, Governance

  1. The Illinois Workforce Innovation Board (IWIB) will regularly update the State’s one-stop certification criteria and evidence measures to reflect current service integration goals. Each LWIB will be responsible for assessing the level of service integration in all seven functional areas for the local one-stop system, which includes all one-stop center(s) it oversees. One-Stop Operators will lead partners in an annual service integration self-assessment (attached) to evaluate progress, identify improvement targets, and align with other deadlines as appropriate, such as MOU guidance.
  2. Each LWIB will be responsible for assessing the level of service integration in all seven functional areas for the local one-stop system, which includes all one-stop center(s) it oversees. This assessment requires annual updates to evaluate progress and identify improvement targets. A self-assessment tool is available as an attachment to the policy for use by LWIBs. 
  3. If any local partner cannot fulfill the provisions of this policy, the matter will first be taken to the appropriate State partner(s).
    1. If a resolution is unsuccessful at that level, the local board will attempt to resolve the matter.
    2. If this is unsuccessful, relevant procedures established by the State Interagency Technical Assistance Team and/or State Leadership Team will be pursued, followed by consultation with the IWIB and Governor’s Office.
  4. A complete One Stop Certification and self-assessment must be on file and must describe how the results were used to improve service integration efforts.