Policy Chapters and Sections

Required Follow-Up for Adult and Dislocated Workers Programs

Chapter: 4 Section: 6
Effective Date: 6/18/2020
Expiration Date: Continuing
Published Date: 6/30/2023 2:16:41 PM
Status: Current
Version: 3

Tags: Adult, Career Services, Dislocated Worker, Exit, Youth, Supportive Services, Follow-Up, Adult, Dislocated Worker, Youth, One-Stop

  1. Training and Employment Guidance Letter (TEGL) 19-16 requires that follow-up services must be provided for up to twelve (12) months after the first date of employment for adults and dislocated workers who are placed in unsubsidized employment.
    1. For participants in work-based learning opportunities that result in unsubsidized employment, such as On-the-Job Training (OJT), this would be the first day after the OJT is no longer subsidized by local area funds.
  2. Follow-up services are tied to the first date of unsubsidized employment and are not tied to the date of program exit for adults and dislocated workers who have been placed in unsubsidized employment.
  3. Follow-up services are not allowed under the Workforce Innovation and Opportunity Act (WIOA) when an adult or dislocated worker does not obtain unsubsidized employment.
  4. Follow-up services are provided in support of unsubsidized employment, whereas career and training services support the participant's ability to enter unsubsidized employment.
  5. At the point adults and dislocated workers are placed in unsubsidized employment during program participation, the career planner must transition the participant into follow-up services when the last service has been received, and no future services are planned.
    1. This allows the career planner to provide follow-up services during the ninety (90) day program exit clock so that if the participant needs additional assistance, it can be provided even though they already started follow-up since they are still a participant.
      1. If the participant needs services within the ninety (90) day timeframe, the follow-up can count as career planner contacts.
  6. When an adult or dislocated worker participant obtains unsubsidized employment while still receiving an active, open WIOA service, currently, the appropriate case management system does not allow a Follow-Up Service to be opened; however, follow-up must be provided. 
    1. In this instance, documenting the follow-up in case notes should be included and recorded during the routine, two-way communication between the Career Planner and the participant.              
      1. Career Planners should enter case notes along the lines of “transitioned to follow-up services today, as the participant is done receiving services” or “closed this case administratively (not an exit) and am moving into follow-up because the participant needs no more services.”
    2. Only when the individual completes career, training, and supportive services planned and outlined in the Individual Employment Plan (IEP) and the services are closed can a career planner open a follow-up service and enter a case note of the action in the appropriate case management system.
    3. Career planners must understand program exit, which is ninety (90) days after the last enrolling service has been closed, is separate from providing follow-up services for adults and dislocated workers.
  7. Local Workforce Innovation Boards (LWIBs) must establish policies that define what are appropriate follow-up services, as well as policies for identifying when to provide follow-up services to adult and dislocated worker participants. 
  8. Follow-up services must be provided as appropriate.
    1. Participants with multiple employment barriers and limited work histories may need more significant follow-up services.
    2. Additionally, this helps to identify an area of weakness that will affect their ability to progress further in their occupation or in retaining employment.
    3. A variety of follow-up services may meet the needs of the participant.  Below is a list of activities, but is not limited to the following:
      1. Counseling individuals about the workplace;
      2. Contacting individuals or employers to help secure better-paying jobs, additional career planning, and counseling for the individual;
      3. Assisting individuals and employers in resolving work-related problems;
      4. Connecting individuals to peer support groups;
      5. Providing individuals with information about additional educational or employment opportunities; and
      6. Providing individuals with referrals to other community resources.
  9. The documentation addressing the need and type of the activities provided in follow-up must be entered into general case notes.
    1. Case notes are not to be added to the Individual Employment Plan (IEP) or any other enrolling service such as Career Planning and will alter the true last day of services and, therefore, the exit date.
  10. Supportive services cannot be provided in association with follow-up services for WIOA Adult and Dislocated Worker participants.
    1. However, a participant could receive supportive services associated with an active enrolling career and/or training service if they are concurrently receiving Follow-up Services following the first date of unsubsidized employment.
  11. After ninety (90) days following exit, if a former participant is not responsive, cannot be located, or refuses to provide information, the career planner may close follow-up services.
    1. The case notes must document the unresponsiveness of the former participant as the thirty (30) day contact requirements outlined in the Case Notes section of this policy manual as the reason for discontinuation.
  12. Upon completing all follow-up services, the service must be closed, and the end date populated in the appropriate case management system.

WIOA Section 129 - Use of funds for youth workforce investment activities

WIOA Section 134 - Adult and Dislocated Worker Employment and Training Activities, Use of funds

WIOA Final Rules, Part 681, Subpart C - Youth program design, elements, and parameters

WIOA Final Rules, Part 680, Subpart A - Delivery of Adult and Dislocated Worker Activities

Workforce Innovation and Opportunity Act - Public Law 113-128

USDOL Training and Employment Guidance Letter (TEGL) No. 21-16, Third Workforce Innovation and Opportunity Act (WIOA) Title I Youth Formula Program Guidance (March 2, 2017)

USDOL Training and Employment Guidance Letter (TEGL) No. 19-16, Guidance on Services provided through the Adult and Dislocated Worker Programs under the Workforce Innovation and Opportunity Act (WIOA) and the Wagner-Peyser Act Employment Service (ES), as amended by title III of WIOA, and for Implementation of the WIOA Final Rules (March 01, 2017)

USDOL Training and Employment Guidance Letter (TEGL) No. 10-16 Change 3, Performance Accountability Guidance for Workforce Innovation and Opportunity Act (WIOA) Core Programs (June 11, 2024)

USDOL ETA Advisories (TEGLs and TENs)

USDOL Workforce Innovation and Opportunity Act Regulations and Information

U.S. Government Publishing Office (Federal Registers)

Office of Management and Budget (OMB) Circulars

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