Policy Chapters and Sections

Required Follow-Up for Youth Program

Chapter: 4 Section: 6.3
Effective Date: 6/18/2020
Expiration Date: Continuing
Published Date: 8/27/2026 12:04:33 PM
Status: Current
Version: 6

Tags: Adult, Dislocated Worker, Youth, Adult, Career Services, Dislocated Worker, Exit, Youth, Supportive Services, Follow-Up, One-Stop

  1. Follow-up services must be made available to all Workforce Innovation and Opportunity Act (WIOA) youth for a minimum of twelve (12) months beginning from the date of program exit.
  2. The date of program exit:
    1. Cannot be determined until ninety (90) consecutive calendar days have lapsed since the last qualifying customer-level service;
    2. Is set retroactively back to the date of the last enrolling/qualifying service; and
    3. Is further outlined in the Automatic Exit in IWDS 2.0 section of the policy manual.
  3. Follow-up services do not change, or delay exit, as they can only occur after program exit in the Title I Youth program.
  4. The goal of follow-up services for youth is to enable customers to continue life-long learning and achieve a level of self-sufficiency to ensure job retention, wage gains, and postsecondary education and training progress after program exit.  Therefore, all youth will have a follow-up goal automatically added in the Illinois Workforce Development System (IWDS) 2.0 when the Universal Career Plan (UCP) is being developed.
  5. Follow-up must include more than contact or attempted contact, and follow-up activities must be provided. 
  6. Follow-up services for youth may include, but are not limited to, the following program elements:
    1. Supportive services, if funding is available;
    2. Adult mentoring;
    3. Financial literacy education;
    4. Services that provide labor market and employment information (LMI) about in-demand industry sectors or occupations available in the local area, such as career awareness, career counseling, and career exploration services;
    5. Activities that help youth prepare for and transition to postsecondary education and training; and
    6. Other services necessary to ensure the success of the youth in employment and/or postsecondary education.
  7. The type and need for follow-up services provided must be documented on the Add Follow-Up Activity screen in IWDS 2.0 using checkboxes and case notes.
  8. However, the Final Regulations at Section 681.580 allow for Youth to decline follow-up services altogether. 
    1. There are two (2) options for youth who are not responsive to attempted contacts for follow-up and those youth who cannot be located, making it impossible to provide follow-up services during the twelve (12)-month follow-up period.
      1. Unable to Locate (Youth Only).  The Career Planner has determined that in the event a youth customer cannot be located, the case notes should record all efforts that were taken to locate the customer.  These same methods must be periodically utilized through at least the first quarter following exit.
      2. Opting Out (Youth Only).  Youth in the twelve (12)-month follow-up period may request to opt out of follow-up services at any time.  The request to opt out or discontinue follow-up services must be clearly documented in the case notes.  Career Planners should not encourage youth to opt out of these services.
    2. In instances where there are well-documented case notes that the youth has opted out or was not responsive to follow-up, Career Planners may wish to reach out to employers to confirm employment and wages.  It is especially important for those customers who work for an employer who does not pay into unemployment insurance benefits through the Illinois Department of Employment Security (IDES).  
    3. If the Youth is participating in post-exit education or training, the Career Planner may wish to contact the educational institution.
    4. Any outreach activities to employers or educational institutions to obtain confirmation for employment, wages, or enrollment when a customer has opted out or can’t be located are not allowable follow-up activities, but they will provide meaningful information for the Youth program and could assist in identifying a positive performance outcome and must be documented in a general case note in IWDS 2.0
  9. When reaching out to an exited Youth to secure documentation for reporting, a performance outcome does not constitute an allowable follow-up activity. 
    1. Although contacting a customer to secure documentation to report a performance outcome does not constitute a follow-up service, it can be used in conjunction with other follow-up activities.
  10. Upon completing all follow-up services, the activity must be closed, and the end date populated in IWDS 2.0.
  11. Local programs must have policies to establish when a Youth customer cannot be located or contacted.

WIOA Section 129 - Use of funds for youth workforce investment activities

WIOA Section 134 - Adult and Dislocated Worker Employment and Training Activities, Use of funds

WIOA Final Rules, Part 681, Subpart C - Youth program design, elements, and parameters

WIOA Final Rules, Part 680, Subpart A - Delivery of Adult and Dislocated Worker Activities

Workforce Innovation and Opportunity Act - Public Law 113-128

USDOL Training and Employment Guidance Letter (TEGL) No. 21-16, Third Workforce Innovation and Opportunity Act (WIOA) Title I Youth Formula Program Guidance (March 2, 2017)

USDOL Training and Employment Guidance Letter (TEGL) No. 19-16, Guidance on Services provided through the Adult and Dislocated Worker Programs under the Workforce Innovation and Opportunity Act (WIOA) and the Wagner-Peyser Act Employment Service (ES), as amended by title III of WIOA, and for Implementation of the WIOA Final Rules (March 01, 2017)

USDOL Training and Employment Guidance Letter (TEGL) No. 10-16 Change 3, Performance Accountability Guidance for Workforce Innovation and Opportunity Act (WIOA) Core Programs (June 11, 2024)

USDOL ETA Advisories (TEGLs and TENs)

USDOL Workforce Innovation and Opportunity Act Regulations and Information

U.S. Government Publishing Office (Federal Registers)

Office of Management and Budget (OMB) Circulars

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