The basic role of a one-stop operator is to coordinate the service delivery of participating one-stop partners and service providers.
At a minimum, states and LWIBs must ensure that one-stop operators do the following:
Disclose any potential conflicts of interest arising from the relationships of the one-stop operators with particular training service providers or other service providers, including, but not limited to, career services providers;
In coordinating services and serving as a one-stop operator, refrain from establishing practices that create disincentives to providing services to individuals with barriers to employment who may require longer-term services, such as intensive employment, training, and education services; and
Comply with federal regulations, and procurement policies, relating to the calculation and use of profits.
LWIB’s may establish additional roles for the one-stop operator, including the following:
Being the primary provider of services within the center;
Providing some of the services within the center;
Coordinating service providers within the center and across the one-stop system; and
Coordinating service delivery in a multi-center area, which may include affiliated sites.
The role of the one-stop operator must be clearly articulated in all phases of the procurement process, as well as in the legally binding agreement between the LWIB and the one-stop operator.
One-stop operators may not perform the following functions:
Convene system stakeholders to assist in the development of the local plan;
Prepare and submit local plans;
Be responsible for oversight of itself;
Manage or significantly participate in the competitive selection process for one-stop operators;
Select or terminate one-stop operators, career service providers, and youth providers;
Negotiate local performance accountability measures; or
Develop and submit budgets for activities of the LWIB in the local area.