In a typical work setting, bill and account collectors:

Interpersonal Relationships

• Have a high level of social contact.
• Deal with unpleasant, angry, or rude people daily.
• Are often in situations where there is a disagreement with debtors.
• Write letters, memos, and e-mail weekly.
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• Communicate with debtors by phone everyday.
• Work with others as part of a collection team.

Physical Work Conditions

• Often work indoors when making phone calls and writing letters. Occasionally work outdoors when searching for information about debtors.
• Work within two feet of others, such as during meetings.

Work Performance

• Must fully complete and be exact in their work. Errors could lose money for business customers.
• Repeat the same physical or mental activities during the workday.
• Can make most decisions without talking with a supervisor first.
• Can set some tasks and goals without talking to a supervisor.
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• Often make decisions that affect the credit history of others.
• Meet strict deadlines weekly.

Hours/Travel

• Work a regular 40-hour week.
• May work nights and weekends to locate debtors.