Bill and Account Collectors

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Occupation is in demand for the following regions: Northern Stateline
Bill and Account Collectors

Bill and Account Collectors - Working Conditions

In a typical work setting, bill and account collectors:

Interpersonal Relationships

  • Have a high level of social contact.
  • Deal with unpleasant, angry, or rude people daily.
  • Are often in situations where there is a disagreement with debtors.
  • Write letters, memos, and e-mail weekly.
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  • Communicate with debtors by phone everyday.
  • Work with others as part of a collection team.

Physical Work Conditions

  • Often work indoors when making phone calls and writing letters. Occasionally work outdoors when searching for information about debtors.
  • Work within two feet of others, such as during meetings.

Work Performance

  • Must fully complete and be exact in their work. Errors could lose money for business customers.
  • Repeat the same physical or mental activities during the workday.
  • Can make most decisions without talking with a supervisor first.
  • Can set some tasks and goals without talking to a supervisor.
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  • Often make decisions that affect the credit history of others.
  • Meet strict deadlines weekly.


  • Work a regular 40-hour week.
  • May work nights and weekends to locate debtors.
Source: Illinois Career Information System (CIS) brought to you by Illinois Department of Employment Security.