To work as a bill or account collector, you typically need to:
- have a high school diploma or equivalent; and
- complete moderate-term, on-the-job training.
Education after high school
No formal education is required beyond high school. However, college course work is helpful if you wish to advance to management.
Knowledge of a language other than English can be helpful. This is because you will contact people who do not speak English as their primary language.
The length of training varies by the employer and industry. In general, bill and account collectors receive up to one month of on-the-job training. Some receive up to one year of training.
Training may include lectures, videotapes, role-playing, and hands-on experience. You learn about skip tracing and the firm's billing procedures. You also learn communication and negotiating skills. You may also become certified as a Professional Telephone Collector and study the Federal Fair Debt Collection Act. Finally, you learn to use the firm's computer and telephone systems.