Computer User Support Specialists


Information Technology > Computer User Support Specialists > Working Conditions
Occupation is in demand for the following regions: Central, West Central, East Central, North Central, Northeast, Northern Stateline, Northwest, Southeast, Southern, Southwest, Statewide
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Computer User Support Specialists

Computer User Support Specialists - Working Conditions

In a typical work setting, computer user support specialists:

Interpersonal Relationships

  • Have a high level of social interaction.
  • Are somewhat responsible for the work done by others.
  • Are often placed in conflict situations in which others may be rude or angry due to frustration with computers.
  • Communicate with coworkers or users daily by telephone, e-mail, or in person.
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  • Work as part of a team.
  • Sometimes write letters and memos.

Physical Work Conditions

  • Always work indoors.
  • Work near other people, but have a few feet of space separating self from others.

Work Performance

  • Must be sure that all details of a repair are done and completed accurately. This is to make sure they fix problems the first time and do not create new problems.
  • Can make most decisions and set most tasks and goals without consulting a supervisor.
  • Sometimes make decisions that affect others.
  • Repeat the same physical and mental activities.
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  • Must meet daily and weekly deadlines.

Hours/Travel

  • Work a regular 40 hour work week.
  • May be able to work at home. As technology advances, specialists will be able to identify problems from their own computers.
Source: Illinois Career Information System (CIS) brought to you by Illinois Department of Employment Security.