To work as a computer user support specialist, you typically need to:
- have a high school diploma or equivalent; and
- complete formal training.
Education after high school
Many computer user support specialists learn their skills through formal training programs. Some employers require at least an associate degree and a few prefer a bachelor's degree. Vocational schools, community colleges, and colleges offer training. Common areas of study are computer science or information technology.
You can get experience through part-time or summer jobs in the computer industry. Another approach is to gain experience through your hobbies, such as building computer systems or learning software programs. A common way to demonstrate your level of experience to employers is to get certified in an area of computing. Many employers look for candidates with one to two years or related experience.
New specialists start by dealing directly with customers or in-house users. They often receive on-the-job training. The length of training varies by employer.
Because of rapid changes in technology, support specialists often attend training sessions to update their skills. Employers, software and hardware vendors, colleges and universities, and private training firms offer continuing education courses.