Computer User Support Specialists

Information Technology > Computer User Support Specialists > Skills and Abilities
Occupation is in demand for the following regions: Central, West Central, East Central, North Central, Northeast, Northern Stateline, Northwest, Southeast, Southern, Southwest, Statewide
Computer User Support Specialists

Computer User Support Specialists - Skills and Abilities

Computer user support specialists need to:


  • Speak clearly so listeners can understand.
  • Understand spoken information.
  • Understand written information.
  • Read and understand work-related materials.
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  • Listen to others and ask questions.
  • Write clearly so other people can understand.

Reason and Problem Solve

  • Follow guidelines to arrange objects or actions in a certain order.
  • Recognize the nature of a problem.
  • Analyze ideas and use logic to determine their strengths and weaknesses.
  • Notice when something is wrong or is likely to go wrong.
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  • Use reasoning to discover answers to problems.
  • Judge the costs and benefits of a possible action.
  • Combine several pieces of information and draw conclusions.
  • Recognize when important changes happen or are likely to happen in a system.
  • Understand new information or materials by studying and working with them.
  • Think of new ideas about a topic.
  • Develop rules that group items in various ways.

Manage Oneself, People, Time, and Things

  • Manage the time of self and others.
  • Check how well one is learning or doing something.

Work with People

  • Teach others how to do something.
  • Look for ways to help people.
Source: Illinois Career Information System (CIS) brought to you by Illinois Department of Employment Security.