Computer user support specialists need to:

Communicate

• Speak clearly so listeners can understand.
• Understand written information.
• Read and understand work-related materials.
• Listen to others and ask questions.
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• Understand spoken information.
• Write clearly so other people can understand.

Reason and Problem Solve

• Analyze ideas and use logic to determine their strengths and weaknesses.
• Recognize the nature of a problem.
• Follow guidelines to arrange objects or actions in a certain order.
• Notice when something is wrong or is likely to go wrong.
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• Use reasoning to discover answers to problems.
• Combine several pieces of information and draw conclusions.
• Judge the costs and benefits of a possible action.
• Understand new information or materials by studying and working with them.
• Think of new ideas about a topic.
• Develop rules that group items in various ways.
• Concentrate and not be distracted while performing a task.
• Recognize when important changes happen or are likely to happen in a system.

Manage Oneself, People, Time, and Things

• Check how well one is learning or doing something.
• Manage the time of self and others.

Work with People

• Look for ways to help people.
• Be aware of others’ reactions and understand the possible causes.
• Use several methods to learn or teach new things.
• Teach others how to do something.

Work with Things

• Determine the causes of technical problems and find solutions for them.
• Watch gauges, dials, and output to make sure a machine is working properly.

Perceive and Visualize

• Quickly and accurately compare letters, numbers, objects, pictures, or patterns.