Couriers and Messengers

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Couriers and Messengers

Couriers and Messengers - Working Conditions

In a typical work setting, couriers and messengers:

Interpersonal Relationships

  • Have a high level of social contact. They work with clients and coworkers throughout each workday.
  • Communicate daily in person and via cell phone. They also communicate by e-mail, but less often.
  • Interact with people who might be unpleasant or rude on a weekly basis.
  • Often work as part of a team.
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  • Are somewhat responsible for the safety of coworkers.
  • Are responsible for the work done by other messengers.

Physical Work Conditions

  • Work outdoors on a daily basis, when riding bikes or walking to make deliveries. They may also work indoors, inside large buildings.
  • Work in an enclosed vehicle, such as a truck or van, on a daily basis.
  • Are exposed to hot and cold temperatures due to weather on a regular basis.
  • Are sometimes exposed to contaminants, such as air pollution from heavy traffic.
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  • Are exposed to noise levels and sounds that may be distracting, such as car and truck horns.
  • May wear safety or protective attire, such as bike helmets.
  • Work near other people, especially when physically delivering objects.

Work Performance

  • Must fully complete their work so that all deliveries are made.
  • Make decisions that affect others on a daily basis. They rarely consult a supervisor before deciding a course of action, such as a delivery route.
  • Set most of their daily tasks and goals without talking to a supervisor first.
  • Must meet strict daily deadlines.


  • Usually work during business hours.
  • May work in evenings or on weekends.
  • May work part time or full time. Most work full time.
Source: Illinois Career Information System (CIS) brought to you by Illinois Department of Employment Security.