In a typical work setting, flight attendants:
Interpersonal Relationships
- Have a very high level of social contact with passengers.
- Often speak in front of large groups of passengers.
- Communicate mostly by face-to-face discussions and e-mail.
- Work as part of a team of flight attendants.
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- Are greatly responsible for the health and safety of passengers and coworkers.
- Regularly deal with conflict situations in which they interact with unpleasant or angry passengers.
- Are responsible for the work done by others.
Physical Work Conditions
- Almost always work indoors and inside aircraft. Attendants who work for smaller airlines may work outdoors while helping passengers board aircraft.
- Always wear a special uniform.
- Are exposed to loud and distracting sounds and noise levels on a daily basis.
- Work in close proximity to passengers and other attendants.
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- Are often exposed to contaminants and radiation.
- Regularly work in high places, such as the top of jetways.
- Often work in cramped spaces that require getting into awkward positions.
- Are regularly exposed to diseases and infections carried by passengers.
- Are sometimes exposed to hazardous situations and whole body vibration.
Work Performance
- Must be exact in their work and be sure all details are done.
- Repeat the same physical and mental tasks.
- Make decisions daily that greatly impact passengers and the airline's reputation without consulting a supervisor first.
- Determine most, but not all, of their daily tasks and goals without consulting a supervisor first.
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- Must meet daily deadlines.
Hours/Travel
- May work part time or full time. Usually work less than 40 hours a week.
- Schedules are usually irregular and determined by flight schedules.
- May work nights, holidays, and weekends.