Flight Attendants

Transportation, Distribution, and Logistics > Flight Attendants > Knowledge
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Flight Attendants

Flight Attendants - Knowledge

Flight attendants need knowledge in the following areas:

  • Customer and Personal Service: Providing special services to customers based on their needs.
  • Public Safety and Security: How to protect people and property.
  • Transportation: The methods and costs for moving people, goods, and materials.
  • English Language: The meaning and use of the English language.
  • Psychology: People, their actions, and mental processes and how to treat problems.
  • Geography: How to describe the location, features, and relationships of land, sea, and air.
Source: Illinois Career Information System (CIS) brought to you by Illinois Department of Employment Security.