Flight Attendants

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Flight Attendants

Flight Attendants - Overview

Flight attendants take care of airline passengers.

Attendants greet passengers, verify tickets, and help passengers locate their assigned seats. They also help passengers store their luggage in the overhead bins. On most flights, attendants follow the same routine. Before each trip, the captain informs them about the weather and any special passenger needs.

Attendants answer passengers' questions about the flight and the airplane. Attendants demonstrate how to use safety equipment before the plane takes off. They also check that passengers have buckled their seat belts and that luggage is properly stowed.

Attendants serve beverages and meals during the flight. They also operate movie and music systems. Attendants collect money for food, special beverages, and headsets.

Flight attendants distribute items such as:

  • Reading materials
  • Headphones
  • Blankets
  • Pillows

After the flight, attendants help passengers leave the airplane. They keep flight records and write down any problems that occurred during the flight. On smaller airlines, flight attendants may clean the passenger cabin.

Occasionally attendants give first aid to passengers who become ill. Attendants keep first aid kits stocked. They also make sure other emergency equipment is in working order.

Source: Illinois Career Information System (CIS) brought to you by Illinois Department of Employment Security.