Convention Services Managers


Hospitality and Tourism > Convention Services Managers > Working Conditions
110900
100102
Convention Services Managers

Convention Services Managers - Working Conditions

In a typical work setting, hotel and motel managers:

Interpersonal Relationships

  • Have a high level of contact with staff and customers.
  • Communicate by telephone, e-mail, and in person on a daily basis. They communicate less often by letters and memos.
  • Are responsible for the work of the employees they supervise.
  • Are sometimes placed in conflict situations with guests who may be angry or unhappy.
  • [ More ]
  • Are responsible for the health and safety of staff and customers.

Physical Work Conditions

  • Often work indoors. Managers at lodges or hotels with gardens or grounds may spend some time outdoors.
  • Work near others, usually within a few feet.

Work Performance

  • Must be exact in their work. Managers work hard to make customers feel at home. Any mistakes could cause customers to stay at other hotels in the future.
  • Regularly make decisions that have a strong impact on their employer's reputation.
  • Make decisions that affect clients and employees on a daily basis. They rarely consult a supervisor before deciding a course of action.
  • Set most tasks and goals for the day without consulting a supervisor. Because they are managers, they often direct the tasks and goals of others.
  • [ More ]
  • Work under moderate job pressures. Hotels and motels often compete to attract new customers.
  • Abide by weekly deadlines.
  • Repeat the same activities, such as meeting customers and operating a computer.

Hours/Travel

  • Generally work a set schedule.
  • Most work 40 hours per week. Occasional overtime is common.
  • May work evenings and weekends, since hotels are open around the clock.
Source: Illinois Career Information System (CIS) brought to you by Illinois Department of Employment Security.