Convention Services Managers - Working Conditions

In a typical work setting, hotel and motel managers:

Have a high level of contact with staff and customers.
Communicate by telephone, e-mail, and in person on a daily basis. They communicate less often by letters and memos.
Are responsible for the work of the employees they supervise.
Are sometimes placed in conflict situations with guests who may be angry or unhappy.
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Are responsible for the health and safety of staff and customers.

Often work indoors. Managers at lodges or hotels with gardens or grounds may spend some time outdoors.
Work near others, usually within a few feet.

Must be exact in their work. Managers work hard to make customers feel at home. Any mistakes could cause customers to stay at other hotels in the future.
Regularly make decisions that have a strong impact on their employer's reputation.
Make decisions that affect clients and employees on a daily basis. They rarely consult a supervisor before deciding a course of action.
Set most tasks and goals for the day without consulting a supervisor. Because they are managers, they often direct the tasks and goals of others.
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Work under moderate job pressures. Hotels and motels often compete to attract new customers.
Abide by weekly deadlines.
Repeat the same activities, such as meeting customers and operating a computer.