Convention Services Managers


Hospitality and Tourism > Convention Services Managers > Overview
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Convention Services Managers

Convention Services Managers - Overview

Hotel and motel managers ensure service for guests.

Hotel and motel managers oversee business operations and supervise employees. Managers of small hotels and motels generally have more duties than managers of larger businesses because there are fewer employees. For example, they may occasionally clean rooms, take reservations, check guests in and out, or make general repairs.

Managers have many administrative tasks. They interview, hire, and train new staff. They schedule laundry service deliveries and order supplies. They keep track of income and expenses.

General managers are in charge of the entire hotel. They often help create budgets, policies, and advertisements. They also may set room rates and fees.

Assistant managers may run departments in large hotels. There are several types of assistant managers, including:

  • Executive housekeepers supervise the workers who clean the hotel. They inspect the hotel to make sure that all areas are clean.
  • Front office managers are in charge of reservations and room assignments.
  • Food and beverage managers oversee restaurants and banquets. They plan menus, set prices, and order supplies.
  • Convention services managers coordinate all hotel activities related to meetings.

Assistant managers hire, train, and supervise the members of their staff. They assign duties to workers and schedule their shifts. They solve customers' complaints and answer questions about their departments. They also order food or supplies and may negotiate contracts with vendors.

Assistant managers work closely with the general manager. They also talk to other assistant managers when coordinating large events, such as weddings.

Source: Illinois Career Information System (CIS) brought to you by Illinois Department of Employment Security.