In a typical work setting, hotel desk clerks:

Interpersonal Relationships

• Have a very high level of social contact. They interact frequently with guests in person, e-mail, and by telephone.
• Communicate by letters and memos on a weekly basis.
• Often deal with conflict situations in which they interact with unpleasant or angry people. Guests may dispute charges or policies.
• Are responsible for the results of their work.
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• Regularly work in a group or as part of a team.
• Are somewhat responsible for the health and safety of guests.

Physical Work Conditions

• Often work indoors.
• Work near others, usually within a few feet.
• May work in a noisy or distracting environment, such as during busy holiday seasons.

Work Performance

• Must be exact in their work so that guests are happy with the service.
• Make decisions that affect customers and other workers on a daily basis. They make most decisions without consulting a supervisor first.
• Can set some tasks without talking to a supervisor, but often consult a supervisor first.
• Repeat the same activities, such as operating a computer or talking on a telephone.

Hours/Travel

• Usually work a set schedule.
• May work part time or full time. Most work full time.
• May work days, evenings, late night shifts, weekends, and holidays.