Insurance agents need to:

Communicate

• Read and understand work-related materials.
• Understand written information.
• Speak clearly so listeners can understand.
• Understand spoken information.
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• Listen to others and ask questions.
• Write clearly so other people can understand.

Reason and Problem Solve

• Analyze ideas and use logic to determine their strengths and weaknesses.
• Notice when something is wrong or is likely to go wrong.
• Use reasoning to discover answers to problems.
• Develop rules that group items in various ways.
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• Follow guidelines to arrange objects or actions in a certain order.
• Combine several pieces of information and draw conclusions.
• Judge the costs and benefits of a possible action.
• Understand new information or materials by studying and working with them.

Use Math and Science

• Choose a mathematical method or formula to solve problems.
• Use math skills to solve problems.
• Add, subtract, multiply, and divide quickly and correctly.

Manage Oneself, People, Time, and Things

• Manage the time of self and others.

Work with People

• Persuade others to approach things differently.
• Look for ways to help people.
• Solve problems by bringing others together to discuss differences.
• Be aware of others’ reactions and understand the possible causes.
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• Change behavior in relation to others’ actions.