In a typical work setting, medical assistants:

Interpersonal Relationships

• Have a high level of social contact. They work closely with patients, doctors, and other office staff.
• Communicate by telephone, e-mail, and in person on a daily basis. They also write letters and memos, but less often.
• Are responsible for the health and safety of patients and other staff.
• Often have to deal with conflict situations and patients who are unpleasant or angry due to the effects of their illness.
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• Almost always work as part of a team.
• Are somewhat responsible for work outcomes and the results of other workers.

Physical Work Conditions

• Always work indoors.
• Are often exposed to disease and infection from their close contact with patients. To protect themselves, they wear masks, glasses, rubber gloves, and other safety attire.
• Work very close to others. They are in constant physical contact with patients.
• Are occasionally exposed to sound and noise levels that are uncomfortable or distracting.

Work Performance

• Must be exact in their work. Errors in procedures, treatments, or records could result in serious injury to patients, staff, or themselves.
• Make decisions that affect patients on a weekly basis. They make some decisions without talking to a supervisor first, but often talk with a nurse or doctor before deciding a course of action.
• Set most tasks and goals for the day without talking to a supervisor first.
• Must meet weekly and daily deadlines.
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• Repeat the same physical activities each day.

Hours/Travel

• May work part time or full time. Most work full time.
• Generally work a set schedule.
• May work evenings or weekends.