In a typical work setting, health information technicians:

Interpersonal Relationships

• Have a medium level of social contact. They regularly talk to doctors and insurance workers.
• Communicate by telephone and in person on a daily basis. They communicate less often by writing letters and e-mail.
• Often work in a group or as part of a team.
• Are moderately responsible for outcomes and results.
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• On occasion deal with angry, unpleasant, or discourteous people.

Physical Work Conditions

• Always work indoors.
• May work in a noisy and distracting environment.
• Work very near others. They often share the same work space. In addition, file rooms may be small.

Work Performance

• Must be very exact in their work. Errors could have serious results. This is because medical records are used for research and to determine insurance payments.
• Make decisions that affect others on a weekly basis. They don't usually consult a supervisor before deciding a course of action, but for larger decisions, may seek advice first.
• Set most of their tasks and goals for the day without talking to a supervisor first.
• Abide by weekly deadlines.
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• Often repeat the same physical activities, such as entering information or pulling files.

Hours/Travel

• May work part time or full time. Most work full time.
• Usually work a regular, set schedule.
• May work day, evening, or night shifts.