In a typical work setting, new accounts clerks:
Interpersonal Relationships
- Have a high level of social contact. They work closely with customers, credit agencies, and other staff.
- Communicate by telephone, letters and memos, e-mail, and in person on a daily basis.
- Are often placed in conflict situation where people might become rude or angry. Customers may be unhappy if they are denied an account, for example.
- Are moderately responsible for the results done by other workers.
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- Regularly work as part of a team.
Physical Work Conditions
- Always work indoors.
- Work near others. They often share the same office space.
Work Performance
- Must be exact in their work. Errors could keep applicants from opening accounts.
- Make decisions that greatly impact their employer and customers on a daily basis. They rarely consult a supervisor before deciding a course of action.
- Set most of their daily tasks and goals for the day without talking to a supervisor first.
- Work in a moderately competitive atmosphere. They must abide by strict daily and weekly deadlines.
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- Repeat the same activities, such as talking on the phone and processing applications.
Hours/Travel
- Usually work 40 hours a week. May work more than 40 hours to meet a deadline.
- May work days, evenings, or weekends.
- Generally work a set schedule.