Interviewers, New Account

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Interviewers, New Account

Interviewers, New Account - Working Conditions

In a typical work setting, new accounts clerks:

Interpersonal Relationships

  • Have a high level of social contact. They work closely with customers, credit agencies, and other staff.
  • Communicate by telephone, letters and memos, e-mail, and in person on a daily basis.
  • Are often placed in conflict situation where people might become rude or angry. Customers may be unhappy if they are denied an account, for example.
  • Are moderately responsible for the results done by other workers.
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  • Regularly work as part of a team.

Physical Work Conditions

  • Always work indoors.
  • Work near others. They often share the same office space.

Work Performance

  • Must be exact in their work. Errors could keep applicants from opening accounts.
  • Make decisions that greatly impact their employer and customers on a daily basis. They rarely consult a supervisor before deciding a course of action.
  • Set most of their daily tasks and goals for the day without talking to a supervisor first.
  • Work in a moderately competitive atmosphere. They must abide by strict daily and weekly deadlines.
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  • Repeat the same activities, such as talking on the phone and processing applications.


  • Usually work 40 hours a week. May work more than 40 hours to meet a deadline.
  • May work days, evenings, or weekends.
  • Generally work a set schedule.
Source: Illinois Career Information System (CIS) brought to you by Illinois Department of Employment Security.