Lot Attendants


Transportation, Distribution, and Logistics > Lot Attendants > Working Conditions
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Lot Attendants

Lot Attendants - Working Conditions

In a typical work setting, parking lot attendants:

Interpersonal Relationships

  • Always deal with unpleasant, angry, or discourteous individuals. Customers may be upset about charges, theft, or service.
  • Have a high level of social contact. They are constantly working with customers.
  • Often are placed in conflict situations. They may have to deal with customers who do not agree with parking fees.
  • Are responsible for work outcomes.
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  • Are responsible for customers' safety. They may walk customers to their cars for protection.
  • Sometimes deal with physical aggression of violent individuals.
  • Communicate with customers weekly by telephone or in person.
  • Work in a group or as part of a team.

Physical Work Conditions

  • Often work outdoors, but under a roof. They may on rare occasions work indoors.
  • Work very near coworkers. They often share work space with others.
  • Are exposed to contaminants on a weekly basis, such as fumes from gasoline.
  • Work in a closed vehicle most of the time. They may deliver the car to the customer.
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  • Often are exposed to very hot or very cold temperatures. This depends on the weather.
  • Are exposed to sounds and noise levels that are distracting and uncomfortable on a weekly basis. Many attendants work in areas with a lot of traffic.

Work Performance

  • Must be sure that their work is exact. Errors could cause customers to be dissatisfied.
  • Repeat the same tasks over and over, such as collecting customer payments.
  • Often make decisions that affect customers. They rarely consult a supervisor before making decisions.
  • Are able to set some tasks for the day without consulting a supervisor.
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  • Are moderately competitive. They may compete with other lots by trying to attract the most customers.
  • Must sometimes meet strict deadlines.

Hours/Travel

  • Generally do not have a set schedule. Their schedules change when parking is in high demand, such as during holidays and special events.
  • Work less than 40 hours a week.
  • May work days, nights, or weekends.
Source: Illinois Career Information System (CIS) brought to you by Illinois Department of Employment Security.