Lot Attendants - Working Conditions

In a typical work setting, parking lot attendants:

Always deal with unpleasant, angry, or discourteous individuals. Customers may be upset about charges, theft, or service.
Have a high level of social contact. They are constantly working with customers.
Often are placed in conflict situations. They may have to deal with customers who do not agree with parking fees.
Are responsible for work outcomes.
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Are responsible for customers' safety. They may walk customers to their cars for protection.
Sometimes deal with physical aggression of violent individuals.
Communicate with customers weekly by telephone or in person.
Work in a group or as part of a team.

Often work outdoors, but under a roof. They may on rare occasions work indoors.
Work very near coworkers. They often share work space with others.
Are exposed to contaminants on a weekly basis, such as fumes from gasoline.
Work in a closed vehicle most of the time. They may deliver the car to the customer.
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Often are exposed to very hot or very cold temperatures. This depends on the weather.
Are exposed to sounds and noise levels that are distracting and uncomfortable on a weekly basis. Many attendants work in areas with a lot of traffic.

Must be sure that their work is exact. Errors could cause customers to be dissatisfied.
Repeat the same tasks over and over, such as collecting customer payments.
Often make decisions that affect customers. They rarely consult a supervisor before making decisions.
Are able to set some tasks for the day without consulting a supervisor.
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Are moderately competitive. They may compete with other lots by trying to attract the most customers.
Must sometimes meet strict deadlines.

Generally do not have a set schedule. Their schedules change when parking is in high demand, such as during holidays and special events.
Work less than 40 hours a week.
May work days, nights, or weekends.