In a typical work setting, parts salespeople:
Interpersonal Relationships
- Have a high level of social contact.
- Communicate with coworkers and customers daily by telephone, e-mail, or in person.
- Sometimes deal with unpleasant, angry, or discourteous customers. Customers may become upset if they have to wait for assistance.
- Are often placed in conflict situations.
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- Are responsible for work outcomes and results of other workers.
- Are responsible for customers' safety. They need to be sure they find the correct replacement parts for customer vehicles, for example.
- Work in a group or as part of a team.
Physical Work Conditions
- Always work indoors. May work outdoors when helping a customer, such as replacing windshield wipers.
- Often are exposed to contaminants, such as fluids used in cars.
- Are often exposed to sounds and noise levels that are distracting and uncomfortable. Stores may become loud when they are busy.
- May work in environments that do not have heat or air conditioning, such as a warehouse.
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- Work near coworkers and customers, but usually have a few feet of space separating them from others.
Work Performance
- Must be very exact in performing their jobs. Errors could cause parts to be stored in the wrong places.
- Repeat the same tasks over and over, such as taking inventory of stock.
- Make decisions on a daily basis that strongly impact customers. They rarely consult supervisors before making decisions.
- Set their tasks for the day without consulting with a supervisor.
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- May compete with other salespeople or stores.
- Must meet strict deadlines on a daily basis.
Hours/Travel
- Work a set schedule.
- Usually work more than 40 hours per week.
- May work weekends.