In a typical work setting, pharmacy technicians:
- Have a high level of social contact. They constantly interact with customers and patients.
- Often deal with unpleasant, angry, or discourteous individuals. Customers may become upset if their order is not ready on time.
- Are responsible for work outcomes. They must be sure that customer prescription and refill information is verified.
- Are sometimes placed in conflict situations.
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- Communicate with coworkers, patients, and customers daily by telephone, e-mail, or in person.
- Work in a group or as part of a team.
- Are somewhat responsible for the health and safety of patients.
Physical Work Conditions
- Almost always work indoors.
- Work near other people, but usually have a few feet of space separating them from others.
- Sometimes wear a uniform or lab coat.
- Are sometimes exposed to diseases, infections, and contaminants.
- Must be very exact in their work. Errors could cause serious health problems for patients.
- Repeat the same tasks over and over, such as verifying customer and patient information.
- Are able to set some tasks for the day without consulting with a supervisor. This is because they do many of the same tasks each day.
- They consult pharmacists for some decisions, but make most without talking to a supervisor.
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- Work in a moderately competitive atmosphere.
- Must meet strict deadlines on a weekly basis.
- Generally have a set schedule each week.
- May work part time or full time, but most work 40 hours a week.
- May work evenings, nights, weekends, and some holidays.
- May work varying shifts.