In a typical work setting, pharmacy technicians:

Interpersonal Relationships

• Have a high level of social contact. They constantly interact with customers and patients.
• Often deal with unpleasant, angry, or discourteous individuals. Customers may become upset if their order is not ready on time.
• Are responsible for work outcomes. They must be sure that customer prescription and refill information is verified.
• Are sometimes placed in conflict situations.
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• Communicate with coworkers, patients, and customers daily by telephone, e-mail, or in person.
• Work in a group or as part of a team.
• Are somewhat responsible for the health and safety of patients.

Physical Work Conditions

• Almost always work indoors.
• Work near other people, but usually have a few feet of space separating them from others.
• Sometimes wear a uniform or lab coat.
• Are sometimes exposed to diseases, infections, and contaminants.

Work Performance

• Must be very exact in their work. Errors could cause serious health problems for patients.
• Repeat the same tasks over and over, such as verifying customer and patient information.
• Are able to set some tasks for the day without consulting with a supervisor. This is because they do many of the same tasks each day.
• They consult pharmacists for some decisions, but make most without talking to a supervisor.
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• Work in a moderately competitive atmosphere.
• Must meet strict deadlines on a weekly basis.

Hours/Travel

• Generally have a set schedule each week.
• May work part time or full time, but most work 40 hours a week.
• May work evenings, nights, weekends, and some holidays.
• May work varying shifts.