In a typical work setting, residential counselors:
- Have a high level of contact with residents and coworkers. Communicate daily by telephone, e-mail, or in person.
- Are placed in conflict situations daily with or between residents.
- Often deal with unpleasant, angry, or discourteous residents.
- Are greatly responsible for the work done by staff.
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- Are greatly responsible for the health and safety of residents.
- Often speak in front of large groups of people.
- Write letters and memos on a weekly basis.
- Work in a group or as part of a team.
Physical Work Conditions
- Mostly work indoors. May sometimes lead outdoor activities.
- Are often exposed to sounds and noise levels that are distracting and uncomfortable.
- Work somewhat close to other people.
- Must be exact in their work.
- Make decisions on a weekly basis that affect residents. They rarely consult a supervisor before making a decision.
- Are able to set most tasks and goals for the day without talking to a supervisor.
- Must meet strict deadlines on a weekly basis.
- Generally have a set schedule each week.
- Sometimes work more or less than 40 hours a week, depending on where they work.
- May work evenings and weekends. Some residences require round the clock care.
- May travel to different residences in the same town. One agency may manage several group homes.