Counselors, Residential

Human Services > Counselors, Residential > Working Conditions
Counselors, Residential

Counselors, Residential - Working Conditions

In a typical work setting, residential counselors:

Interpersonal Relationships

  • Have a high level of contact with residents and coworkers. Communicate daily by telephone, e-mail, or in person.
  • Are placed in conflict situations daily with or between residents.
  • Often deal with unpleasant, angry, or discourteous residents.
  • Are greatly responsible for the work done by staff.
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  • Are greatly responsible for the health and safety of residents.
  • Often speak in front of large groups of people.
  • Write letters and memos on a weekly basis.
  • Work in a group or as part of a team.

Physical Work Conditions

  • Mostly work indoors. May sometimes lead outdoor activities.
  • Are often exposed to sounds and noise levels that are distracting and uncomfortable.
  • Work somewhat close to other people.

Work Performance

  • Must be exact in their work.
  • Make decisions on a weekly basis that affect residents. They rarely consult a supervisor before making a decision.
  • Are able to set most tasks and goals for the day without talking to a supervisor.
  • Must meet strict deadlines on a weekly basis.


  • Generally have a set schedule each week.
  • Sometimes work more or less than 40 hours a week, depending on where they work.
  • May work evenings and weekends. Some residences require round the clock care.
  • May travel to different residences in the same town. One agency may manage several group homes.
Source: Illinois Career Information System (CIS) brought to you by Illinois Department of Employment Security.