In a typical work setting, social and community service managers:

Interpersonal Relationships

• Have a high level of social contact. They work closely with agency staff.
• Are responsible for the work done by their staff.
• Are responsible for the health and safety of their staff and the community.
• Often work with unpleasant, angry, or discourteous individuals from the community.
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• Communicate with coworkers and the public daily by telephone, e-mail, or in person.
• Are sometimes placed in conflict situations.
• Work in a group or as part of a team.

Physical Work Conditions

• Always work indoors. May on rare occasions work outdoors, such as when attending outdoor fundraisers or field trips.
• Work in a vehicle when traveling between agencies.
• Work somewhat close to other people, such as when sharing office space.

Work Performance

• Must be sure their work is exact. Errors could affect the safety or security of clients.
• Must repeat the same mental activities some of the time.
• Make decisions on a daily basis that strongly impact coworkers and clients. They rarely consult with directors before making decisions.
• Rarely consult with directors before setting tasks and goals for the day.
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• Must meet strict deadlines on a daily basis.

Hours/Travel

• Generally have a set schedule each week.
• Usually work 40 hours a week.
• May sometimes work evenings or weekends to meet with clients or community groups.
• May work overtime to meet budget or funding deadlines.
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• May travel to speaking engagements or professional conferences.