Case Workers

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Case Workers

Case Workers - Working Conditions

In a typical work setting, social and human service assistants:

Interpersonal Relationships

  • Have a high level of social contact. Social and human service assistants work closely with clients, medical professionals, and other social service workers.
  • Communicate with clients daily by telephone, e-mail, or in person. Also write letters and memos on a daily basis.
  • Are often involved in conflict situations in which people might be unpleasant, angry, or rude.
  • Are somewhat responsible for the health and safety of their clients. They must be sure that clients receive the food and medical care they require.
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  • May occasionally work with people who may be aggressive or violent.
  • Are somewhat responsible for the work done by other assistants.
  • Work in a group or as part of a team.

Physical Work Conditions

  • Usually work indoors. However, they sometimes work outdoors when visiting clients or delivering meals.
  • Sometimes work in a noisy or distracting environment.
  • Work in a vehicle when visiting clients or delivering meals.
  • Work somewhat close to other people, such as when sharing office space or visiting clients.

Work Performance

  • Must be exact in their work. Errors could prevent clients from receiving the services they need.
  • Must repeat the same physical activities, such as driving to clients' homes.
  • Make decisions on a daily basis that strongly impact clients. They rarely consult supervisors before making decisions.
  • Are able to set most tasks for the day without consulting with a supervisor.
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  • Must meet strict deadlines on a daily and weekly basis.


  • Generally have a set schedule each week.
  • May work part time or full time, but most work 40 hours a week.
  • May work evenings and weekends if working at residential care homes.
Source: Illinois Career Information System (CIS) brought to you by Illinois Department of Employment Security.