Case Workers - Working Conditions

In a typical work setting, social and human service assistants:

Have a high level of social contact. Social and human service assistants work closely with clients, medical professionals, and other social service workers.
Communicate with clients daily by telephone, e-mail, or in person. Also write letters and memos on a daily basis.
Are often involved in conflict situations in which people might be unpleasant, angry, or rude.
Are somewhat responsible for the health and safety of their clients. They must be sure that clients receive the food and medical care they require.
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May occasionally work with people who may be aggressive or violent.
Are somewhat responsible for the work done by other assistants.
Work in a group or as part of a team.

Usually work indoors. However, they sometimes work outdoors when visiting clients or delivering meals.
Sometimes work in a noisy or distracting environment.
Work in a vehicle when visiting clients or delivering meals.
Work somewhat close to other people, such as when sharing office space or visiting clients.

Must be exact in their work. Errors could prevent clients from receiving the services they need.
Must repeat the same physical activities, such as driving to clients' homes.
Make decisions on a daily basis that strongly impact clients. They rarely consult supervisors before making decisions.
Are able to set most tasks for the day without consulting with a supervisor.
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Must meet strict deadlines on a daily and weekly basis.