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Case Workers

Case Workers - Knowledge

Social and human service assistants need knowledge in the following areas:

  • Customer and Personal Service: Providing special services to customers based on their needs.
  • Psychology: People, their actions, and mental processes and how to treat problems.
  • Therapy and Counseling: The mental or physical problems and methods for treatment.
  • English Language: The meaning and use of the English language.
  • Clerical: General office work such as filling and storing information.
  • Sociology and Anthropology: Where people come from and how they behave.
  • Computers and Electronics: Computer hardware and software.
  • Education and Training: The methods of teaching and learning.
Source: Illinois Career Information System (CIS) brought to you by Illinois Department of Employment Security.