Social and human service assistants need knowledge in the following areas:

• Customer and Personal Service: Providing special services to customers based on their needs.
• Psychology: People, their actions, and mental processes and how to treat problems.
• Therapy and Counseling: The mental or physical problems and methods for treatment.
• English Language: The meaning and use of the English language.
• Clerical: General office work such as filling and storing information.
• Sociology and Anthropology: Where people come from and how they behave.
• Computers and Electronics: Computer hardware and software.
• Education and Training: The methods of teaching and learning.