Case Workers

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Case Workers

Case Workers - Overview

Social and human service assistants help clients get social services.

Social and human service assistants work in a variety of places, including:

  • Community assistance programs
  • Schools
  • Social service agencies

Social service assistants in social service agencies interview people to assess their needs and determine if they qualify for financial, health, or food benefits. Sometimes they help people fill out forms to get food stamps, Medicaid, and other benefits. They monitor and keep case records on clients.

Many social service assistants work with the elderly. They deliver meals to homes or provide transportation to medical appointments. Some check in with older people on a regular basis so they can continue living at home. Others work in residential care facilities.

Many social and human service assistants help parents locate child care so they can work outside the home.

Social and human service assistants in the community work in food banks and energy assistance programs. They may also work in drug and alcohol programs or homeless shelters. Sometimes they work in schools. They may serve as leaders of groups where students can express worries and concerns.

Social and human service assistants may organize or lead discussion groups for pregnant teens, AIDS patients, and others in need of support. They teach:

  • Budgeting
  • Communication
  • Conflict resolution skills
  • Daily living activities
  • Preparing healthy food

Social and human service assistants provide emotional support and counseling to people. They work with social workers, psychologists, and providers of medical care. They must maintain accurate records and consult with supervisors when problems come up.

Source: Illinois Career Information System (CIS) brought to you by Illinois Department of Employment Security.