In a typical work setting, travel agents:
- Have a high level of social contact. They spend most of the day talking to customers.
- May sometimes deal with angry or unpleasant customers.
- Communicate with customers daily by telephone, e-mail, or in person.
- Are sometimes placed in conflict situations.
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- Write letters and memos on a weekly basis.
- Work in a group or as part of a team.
Physical Work Conditions
- Work indoors most of the time.
- Work somewhat close to other people, such as when sharing office space.
- Must be highly exact in their work. Errors could cost customers money.
- Repeat the same tasks, such as answering phones and using computers.
- Must repeat the same activities.
- Often make decisions that affect customers. They consult supervisors for some decisions, but make most without talking to a supervisor.
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- Are able to set some tasks for the day without consulting with a supervisor.
- Are highly competitive with other travel agents.
- Must meet strict deadlines on a weekly basis.
- Generally have a set schedule each week.
- May work full time or part time, but most work 40 hours a week.
- May work more than 40 hours a week if self-employed.
- May work evenings and weekends, when people have time to plan vacations.