Travel Agents

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Travel Agents

Travel Agents - Knowledge

Travel agents need knowledge in the following areas:

  • Customer and Personal Service: Providing special services to customers based on their needs.
  • English Language: The meaning and use of the English language.
  • Sales and Marketing: The methods for selling products and services.
  • Geography: How to describe the location, features, and relationships of land, sea, and air.
  • Computers and Electronics: Computer hardware and software.
  • Clerical: General office work such as filling and storing information.
  • Telecommunications: The tools used to send messages and data.
  • Transportation: The methods and costs for moving people, goods, and materials.
Source: Illinois Career Information System (CIS) brought to you by Illinois Department of Employment Security.