Air Traffic Controllers - Working Conditions

In a typical work setting, air traffic controllers:

Are substantially responsible for the health and safety of passengers and crew members.
Have a high level of social interaction. They frequently talk to pilots and other controllers.
Communicate by telephone and in face-to-face discussions daily. They occasionally write letters and memos.
Almost always work as part of a team.
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Are responsible for the work outcomes and results of others.
Are placed in conflict situations on a daily basis in which they must deal with rude or angry people. Air traffic control can be stressful.

Always work indoors.
May be exposed to loud sounds and distracting noise levels.
Work physically close to others, usually within a few feet. Air traffic controllers usually work in a small area.

Make decisions quickly and without consulting a supervisor first.
Make decisions that greatly impact everyone involved in flying, including pilots, passengers, ground crew, and other traffic controllers.
Must complete all details of the job while being exact and accurate in instructing pilots. Errors can result in serious accidents or unnecessary disruptions to service.
Must repeat the same physical actions while remaining alert to pilot activities.
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Work in a stressful atmosphere in which deadlines must be constantly met.
Determine their daily tasks and goals independently. Work is dictated by flight schedules