In a typical work setting, billing clerks:

Interpersonal Relationships

• Have a very high level of social interaction with coworkers and customers.
• Communicate daily by phone, e-mail, and in person. They also occasionally write letters and memos.
• Occasionally deal with conflict situations and people who may be unpleasant or rude.
• Often work as part of a team.

Physical Work Conditions

• Almost always work indoors in offices.
• May have a shared office or a private office.
• Are occasionally exposed to sound and noise levels that are distracting.

Work Performance

• Must be very accurate and thorough with their work.
• Repeat the same mental and physical activities most days.
• Regularly make decisions that impact others, sometimes without consulting others first.
• Are able to set some of their daily tasks and goals without talking to a supervisor first.
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• Meet monthly, weekly, and daily deadlines.

Hours/Travel

• Usually work 40 hours per week.
• Almost always work a regular schedule.
• May work more than 40 hours a week to meet deadlines.