In a typical work setting, billing clerks:
- Have a very high level of social interaction. They constantly interact with customers and other clerks.
- Communicate daily by telephone and in person. They also communicate weekly by e-mail, letters, and memos.
- Are placed in conflict situations where customers might be rude or angry on a weekly basis.
- Commonly work as part of a team.
- [ More ]
- Are somewhat responsible for the work done by other workers.
Physical Work Conditions
- Always work indoors in offices.
- Often share the same work space with other clerks.
- May work in noisy offices where the noise level can be distracting.
- Must be accurate and fully complete all work. Mistakes or omissions may cause their employers to lose money.
- Repeat the same physical activities when using computers and calculators.
- Make decisions that affect others on a daily basis. They usually determine a course of action without talking to a supervisor first. This depends on the complexity of the problem at hand.
- Are able to set most of their daily tasks and goals without talking to a supervisor first.
- [ More ]
- Must meet strict weekly deadlines. This can make the work atmosphere competitive.
- Usually work 40 hours per week.
- Generally work a set schedule.