In a typical work setting, billing clerks:

Interpersonal Relationships

• Have a very high level of social interaction. They constantly interact with customers and other clerks.
• Communicate daily by telephone and in person. They also communicate weekly by e-mail, letters, and memos.
• Are placed in conflict situations where customers might be rude or angry on a weekly basis.
• Commonly work as part of a team.
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• Are somewhat responsible for the work done by other workers.

Physical Work Conditions

• Always work indoors in offices.
• Often share the same work space with other clerks.
• May work in noisy offices where the noise level can be distracting.

Work Performance

• Must be accurate and fully complete all work. Mistakes or omissions may cause their employers to lose money.
• Repeat the same physical activities when using computers and calculators.
• Make decisions that affect others on a daily basis. They usually determine a course of action without talking to a supervisor first. This depends on the complexity of the problem at hand.
• Are able to set most of their daily tasks and goals without talking to a supervisor first.
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• Must meet strict weekly deadlines. This can make the work atmosphere competitive.

Hours/Travel

• Usually work 40 hours per week.
• Generally work a set schedule.