Billing clerks keep records, calculate charges, and maintain files of payments made for goods and services.
Billing clerks prepare bills and invoices. They add up what a customer owes using calculators or computers. They use purchase orders, bills of lading, sales tickets, hospital records, or charge slips to determine the amount. Then, they prepare the statements, bills, or invoices that are used for billing and recordkeeping.
Clerks may prepare a simple bill or a detailed invoice with codes. Billing clerks enter data in a computer and check for errors before printing the bill. Clerks check them again for accuracy. Billing clerks also make sure that orders are complete and products have been delivered to customers.
As payments are received, billing clerks credit customers' accounts. They use machines to sort transaction documents such as checks. They may bundle items together for processing.
When customers have complaints about their bills, their calls or letters are forwarded to billing clerks. Clerks investigate customers' complaints and resolve the problems. In some companies, billing clerks write checks and compute tax reports. They may also write reports about the status of some or all accounts for managers.
Billing clerks work for many organizations, including:
- Law firms
- Department stores
In accounting, law, and similar firms, billing clerks calculate client fees. Fees are based on the time it takes to perform a task for a client. Clerks keep track of the hours billed to each client. They keep track of the type of work performed for a client and how much of the job is completed.
In hospitals, computing a bill may require billing clerks to write letters to insurance companies. They process insurance claims and calculate insurance benefits.
Billing clerks who compute trucking rates may use a rate book or an electronic rate database. They consult manuals containing rate, tax, and tariff information. Rate clerks update manuals when rates, rules, or regulations change. They also answer mail and telephone inquiries regarding rates and procedures.