Customer service representatives frequently:

• Repeat the same movements.
• Sit for long periods of time.
• Use their hands to handle, control, or feel objects, tools, or controls.
• Stand for long periods of time.

It is important for customer service representatives to be able to:

• Understand the speech of another person.
• Speak clearly so listeners can understand.
• See details of objects that are less than a few feet away.

It is not as important, but still necessary, for customer service representatives to be able to:

• Use fingers to grasp, move, or assemble very small objects.
• Focus on one source of sound and ignore others.
• See details of objects that are more than a few feet away.
• See differences between colors, shades, and brightness.
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• Hear sounds and recognize the difference between them.
• Hold the arm and hand in one position or hold the hand steady while moving the arm.
• Use one or two hands to grasp, move, or assemble objects.