Wages vary by employer and the representative's level of responsibility.
Many customer service representatives work for large companies that offer benefits to their full-time employees. Typical benefits include health insurance and a retirement plan. They also usually receive paid vacations and sick leave. Some customer service representatives may receive bonuses for increased sales or for good customer service. Those who work part time may not receive benefits, but may receive bonuses for quality work.
Customer service representatives (SOC 43-4051)
| Location |
Pay Period | |
||
| 25% |
Median |
75% |
||
| Illinois | Hourly | $18.15 | $22.05 | $27.10 |
| Yearly | $37,746 | $45,877 | $56,379 | |
| Champaign Area | Hourly | $17.38 | $19.66 | $23.61 |
| Yearly | $36,137 | $40,898 | $49,100 | |
| Charleston-Effingham-Centralia Area | Hourly | $15.78 | $18.44 | $22.64 |
| Yearly | $32,837 | $38,345 | $47,078 | |
| Cook County | Hourly | $18.69 | $22.38 | $27.49 |
| Yearly | $38,889 | $46,564 | $57,170 | |
| Decatur Area | Hourly | $17.56 | $19.79 | $24.27 |
| Yearly | $36,529 | $41,156 | $50,488 | |
| Dekalb-Elgin-Aurora Area | Hourly | $18.95 | $23.21 | $26.78 |
| Yearly | $39,420 | $48,276 | $55,711 | |
| Du Page County | Hourly | $18.52 | $22.74 | $28.07 |
| Yearly | $38,526 | $47,304 | $58,381 | |
| Edwardsville Area | Hourly | $16.88 | $19.00 | $23.02 |
| Yearly | $35,110 | $39,528 | $47,867 | |
| Jacksonville-Carlinville-Litchfield Area | Hourly | $17.26 | $19.79 | $23.63 |
| Yearly | $35,905 | $41,156 | $49,146 | |
| Kankakee-Morris-Pontiac Area | Hourly | $17.57 | $20.18 | $24.31 |
| Yearly | $36,553 | $41,960 | $50,578 | |
| Lake County | Hourly | $18.28 | $22.69 | $28.42 |
| Yearly | $38,011 | $47,185 | $59,111 | |
| McHenry County | Hourly | $18.03 | $21.21 | $24.42 |
| Yearly | $37,509 | $44,108 | $50,797 | |
| Northwest Illinois Area | Hourly | $17.00 | $20.03 | $23.59 |
| Yearly | $35,351 | $41,659 | $49,060 | |
| Peoria-Bloomington Area | Hourly | $17.24 | $19.93 | $23.26 |
| Yearly | $35,867 | $41,446 | $48,389 | |
| Quincy-Macomb-Galesburg Area | Hourly | $17.65 | $19.79 | $23.63 |
| Yearly | $36,715 | $41,156 | $49,138 | |
| Rock Island-Moline Area | Hourly | $16.73 | $18.91 | $23.57 |
| Yearly | $34,802 | $39,323 | $49,024 | |
| Rockford Area | Hourly | $17.30 | $20.06 | $24.37 |
| Yearly | $36,004 | $41,724 | $50,703 | |
| Shawnee National Forest Area | Hourly | $17.28 | $18.23 | $22.27 |
| Yearly | $35,961 | $37,928 | $46,313 | |
| Springfield Area | Hourly | $17.00 | $18.93 | $22.63 |
| Yearly | $35,351 | $39,380 | $47,073 | |
| Vermilion County | Hourly | $17.23 | $18.80 | $23.71 |
| Yearly | $35,839 | $39,099 | $49,315 | |
| Will County | Hourly | $18.52 | $22.57 | $27.43 |
| Yearly | $38,529 | $46,936 | $57,045 | |
| United States | Hourly | $17.29 | $20.59 | $24.11 |
| Yearly | $35,970 | $42,830 | $50,140 | |