Dispatchers


Transportation, Distribution, and Logistics > Dispatchers > Working Conditions
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Dispatchers

Dispatchers - Working Conditions

In a typical work setting, dispatchers:

Interpersonal Relationships

  • Have a high level of social contact. Dispatchers spend all of their time talking to customers, coworkers, and emergency personnel.
  • Are responsible for the health and safety of others. This is especially true when they give emergency care instructions over the telephone.
  • Are responsible for the outcomes of others.
  • Are often placed in conflict situations. Emergency dispatchers are exposed to conflict situations daily.
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  • Talk with people daily who are unpleasant, angry, or discourteous. This is especially true for police and fire dispatchers.
  • Always use the telephone.
  • Write letters, memos, and e-mails weekly.
  • Communicate with coworkers daily in person.
  • Work as part of a response team.

Physical Work Conditions

  • Work indoors.
  • Work near other people, but have a few feet of space separating self from others.
  • Are often exposed to sounds and noise levels that are distracting and uncomfortable.
  • Sometimes are exposed to contaminants.

Work Performance

  • Must fully complete and be exact in their work. Errors could keep emergency equipment from arriving quickly.
  • Repeat the same physical activities.
  • Meet strict daily and weekly deadlines.
  • Make decisions daily that strongly impact callers.

Hours/Travel

  • Generally work 40 hours per week.
  • May work evenings, weekends, and holidays, if working as an emergency vehicle dispatcher.
Source: Illinois Career Information System (CIS) brought to you by Illinois Department of Employment Security.