Dispatchers need to:
- Listen to others and ask questions.
- Speak clearly so listeners can understand.
- Understand spoken information.
- Read and understand work-related materials.
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- Understand written information.
- Write clearly so other people can understand.
Reason and Problem Solve
- Notice when something is wrong or is likely to go wrong.
- Use reasoning to discover answers to problems.
- Concentrate and not be distracted while performing a task.
- Follow guidelines to arrange objects or actions in a certain order.
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- Analyze ideas and use logic to determine their strengths and weaknesses.
- Combine several pieces of information and draw conclusions.
- Judge the costs and benefits of a possible action.
- Understand new information or materials by studying and working with them.
- Develop rules that group items in various ways.
- Recognize the nature of a problem.
- Make sense of information that seems without meaning or organization.
Manage Oneself, People, Time, and Things
- Check how well one is learning or doing something.
- Manage the time of self and others.
- Go back and forth between two or more activities or sources of information without becoming confused.
Work with People
- Change behavior in relation to others’ actions.
- Be aware of others’ reactions and understand the possible causes.
- Look for ways to help people.
Perceive and Visualize
- Quickly and accurately compare letters, numbers, objects, pictures, or patterns.
- Identify a pattern (a figure, object, word, or sound) that is hidden in distracting material.