General office clerks perform a variety of duties for offices.

General office clerks' duties vary with the employer and with the clerk's experience. Most general office clerks file documents, type, and operate office machines. They often troubleshoot problems with office equipment, such as photocopiers and scanners.

Clerks may send, open, route, and answer mail. They may also:

• Answer telephones
• Greet visitors
• Schedule appointments

Clerks may put together records and reports. They may also make travel arrangements for other office staff. Some clerks calculate wages, taxes, commissions, and payments. Many clerks sort checks, keep payroll records, process expense reports, and take inventory. They may do some light bookkeeping and handle bank transactions. They may also order and stock office supplies.

General office clerks also perform duties specific to their employer. For example, a clerk in a doctor's office may organize medications. In a large financial organization, a clerk may make charts for a presentation. A clerk in the office of an auto parts wholesaler may fill orders.

Duties also vary by level of experience. New office clerks start with basic tasks. They type information from notes, make photocopies, and record questions or requests.

More experienced workers may keep financial or other records and check reports for correctness and completeness. Some clerks may also handle customer complaints and questions. They may help prepare budgetary requests or prepare meetings and agendas. They may on occasion record minutes for meetings.

Senior office clerks may supervise the work of other clerks and set work schedules. Some may train new employees or other office staff.