General office clerks need to:

Communicate

• Speak clearly so listeners can understand.
• Understand written information.
• Read and understand work-related materials.
• Understand spoken information.
• [ More ]
• Listen to others and ask questions.
• Write clearly so other people can understand.

Reason and Problem Solve

• Notice when something is wrong or is likely to go wrong.
• Follow guidelines to arrange objects or actions in a certain order.
• Use reasoning to discover answers to problems.
• Develop rules that group items in various ways.
• [ More ]
• Analyze ideas and use logic to determine their strengths and weaknesses.
• Combine several pieces of information and draw conclusions.
• Concentrate and not be distracted while performing a task.

Manage Oneself, People, Time, and Things

• Manage the time of self and others.

Work with People

• Change behavior in relation to others’ actions.
• Be aware of others’ reactions and understand the possible causes.
• Look for ways to help people.