Benefits Interviewers


Government and Public Administration > Benefits Interviewers > Working Conditions
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Benefits Interviewers

Benefits Interviewers - Working Conditions

In a typical work setting, government benefits interviewers:

Interpersonal Relationships

  • Have a high level of social contact. They work closely with applicants and coworkers.
  • Communicate by phone, e-mail, letters, memos, and in person on a daily basis.
  • Are sometimes placed in conflict situations when applicants are turned down.
  • Must sometimes deal with unpleasant, angry, or discourteous people.
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  • May work as part of a team.

Physical Work Conditions

  • Almost always work indoors.
  • May share office space with others.
  • May work where the noise levels can be distracting.

Work Performance

  • Repeat the same tasks over and over.
  • Must be very exact in their work and be sure all details are done. Errors could keep applicants from receiving enough benefits.
  • Make decisions on a daily basis that greatly impact members of the public.
  • Make some, but not all, of their decisions without consulting a supervisor first.
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  • Set some of their daily tasks and goals independently. They usually consult a superior first.
  • Must meet strict daily and weekly deadlines.

Hours/Travel

  • Usually work 40 hours per week. Schedules are typically established.
  • May travel locally to visit housing units, if working for public housing agencies.
Source: Illinois Career Information System (CIS) brought to you by Illinois Department of Employment Security.