In a typical work setting, government benefits interviewers:
Interpersonal Relationships
- Have a high level of social contact. They work closely with applicants and coworkers.
- Communicate by phone, e-mail, letters, memos, and in person on a daily basis.
- Are sometimes placed in conflict situations when applicants are turned down.
- Must sometimes deal with unpleasant, angry, or discourteous people.
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- May work as part of a team.
Physical Work Conditions
- Almost always work indoors.
- May share office space with others.
- May work where the noise levels can be distracting.
Work Performance
- Repeat the same tasks over and over.
- Must be very exact in their work and be sure all details are done. Errors could keep applicants from receiving enough benefits.
- Make decisions on a daily basis that greatly impact members of the public.
- Make some, but not all, of their decisions without consulting a supervisor first.
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- Set some of their daily tasks and goals independently. They usually consult a superior first.
- Must meet strict daily and weekly deadlines.
Hours/Travel
- Usually work 40 hours per week. Schedules are typically established.
- May travel locally to visit housing units, if working for public housing agencies.